We ship out Monday-Thursday using FedEx Express, UPS, USPS, and FedEx Ground. Which delivery option we use is dependent on which option best serves your residential area (based off of our shipping data). Perishable product is shipped out frozen with ice packs so it stays cold. In the warmer months, dry ice is also used. Orders placed before 2pm Monday-Thursday will be processed on the same day (provided we have personnel and back stock to fill the order). Orders placed after 2pm or Friday-Sunday will be processed on the next shipping day. During the holiday months we sometimes fall behind on order fulfillment. Our number one goal is customer satisfaction, and if we have fallen behind in filling your order please reach out to us at 1-855-747-6328 so we can accommodate your needs as soon as possible.
Sometimes packages are mishandled or delivered late. If your package is damaged or has damaged product, please reach out to us at 1-855-747-6328 so we can replace or refund the damaged items at no additional expense to you, the customer.