In July, we shared an important update letting you know we were temporarily pausing online orders while we made improvements behind the scenes. Today we’re happy to say we are coming back! The online store will be re-opening on September 5, and orders will begin shipping on September 8.
What’s new (and better!):
· Smoother checkout with clearer shipping costs and timelines
· Improved order tracking from confirmation to delivery
· Customer support upgrades for faster help when you need it
· Reduced product costs
In order to keep our product costs as low as possible and to ensure the freshest product possible we have moved to a variable-rate shipping model, where shipping charges are calculated based on the shipping address. This does mean that we will no longer be able to offer free shipping on orders over $125. While this is a change, we believe that variable-rate shipping will be beneficial to our customers as it includes insurance to ensure packages arrive on time and in accordance with the exacting standards we set for the freshness and quality of our products.
We truly appreciate the patience and encouragement we received after our shutdown notice, and as a thank-you, here’s a little something to welcome you back!
If you have questions or feedback on the new experience, please let us know by emailing us at myorder@stoltzfusmeats.com or calling 855-747-6328.
Thank you for continuing to be part of our community!
The Stoltzfus Meats Ecommerce Team
Ryan, Stephen, Juliana, Nate, and Luba